Refund policy

Return and Refund Policy

Thank you for choosing our bakery for your sweet and savory delights! We take great care in ensuring the quality and freshness of our products. Please review our return and refund policy below:

  1. No Returns Policy

    • Due to the perishable nature of our baked goods, we do not accept returns except in cases where the product received is faulty or damaged.

  2. Faulty or Damaged Products

    • If you receive a product that is damaged or does not meet our quality standards, please notify us within 1 hours of delivery.
    • To initiate a claim, kindly provide:
      • A description of the issue.
      • Clear photos of the product and its packaging.
      • Proof of purchase (order ID, receipt).

  3. Approval Process

    • Once your claim is reviewed, we will notify you of the outcome.
    • Approved claims will be addressed with either a replacement or a refund, based on product availability and your preference.

  4. Refund Process

    • Refunds will be processed to your original payment method within 5-7 business days upon approval.

  5. Exceptions

    • We cannot accept returns or provide refunds for the following:
      • Orders with incorrect selections or a change of preference.
      • Delays caused by unforeseen circumstances during delivery.

If you have any concerns or need assistance, our team is here to help! Contact us at connect@biscro.com

Thank you for trusting us to bring delicious moments to your table!